Privacy Policy

Effective Date: 16-06-2025
Last Updated: 16-06-2025

Welcome to the Eksandesh, operated by Eksandesh (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile app.

By using the eKSandesh App, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide

• Personal Information: We may collect your name, email address, or phone number if you contact us or sign up for any services (e.g., newsletter or notifications).

• Feedback and Communication: When you send messages or feedback, we collect the contents of those communications.

b. Automatically Collected Information

• Device Information: Includes device model, operating system, unique device identifiers, and mobile network information.

• Usage Data: We collect data about how you interact with the app, including pages viewed, features used, and time spent.

• Log Data: Includes IP address, access times, crash logs, and performance metrics.

c. Cookies and Tracking Technologies

We may use cookies or third-party analytics tools (e.g., Google Analytics for Firebase) to track user behavior and improve the app.

2. How We Use Your Information

We use your data to:

• Provide and improve our services

• Personalize your experience

• Send notifications or important updates (only if enabled by you)

• Analyze usage trends to enhance performance and content

• Ensure compliance with legal requirements

3. Sharing Your Information

We do not sell your personal data. We may share information:

• With trusted third-party service providers for analytics or push notifications

• To comply with legal obligations or protect our rights

• In an aggregated or anonymized form that cannot reasonably be used to identify you

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or mobile networks is 100% secure.

5. Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information

• Opt out of certain data collection (e.g., push notifications or analytics)

• Withdraw consent where processing is based on consent

You can manage permissions via your device settings or by contacting us.

6. Children’s Privacy

Our app is not intended for children under 13 (or under 16 in some jurisdictions), and we do not knowingly collect personal information from children.

7. Third-Party Links

Our app may contain links to external websites or services not operated by us. We are not responsible for the privacy practices of those third parties.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. Continued use of the app after changes means you accept the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: contact@eksandesh.org
Website: https://eksandesh.org